Delivery
Postage and packaging
Moore Berries UK offers free delivery on all orders over £45. Anything under is charged £6.50, so there are no surprises when you get to the checkout. Unless otherwise stated your delivery will be within 10 working days.
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We can post to UK mainland addresses. Delivery to parts of Scotland, the Scottish Highlands and Islands, the Channel Islands, the Isle of Man and Isle of Wight may incur an additional postage cost to the customer. We will contact you if there will be an extra cost on your order.
When can I expect my plants?
During our selling season (autumn - spring) our plants will be delivered within 10 working days.
Almost all of the items we sell are seasonal and so not available to be despatched straight away, however they may be available to pre-order. For example, we will send out plants at the best time for planting. If you pre-order a plant, it will arrive as a bare root plant but with the right care will grow to their mature sizes. To pre-order an item online, simply add your chosen item to your shopping basket as normal and proceed with payment. Payment will be processed at the time of order. We do not offer refunds on pre ordered items. Please see the refund policy for further details.
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We give guidance on when they will arrive on the product page. However, please be advised that these dates are subject to change due to weather conditions and availability.
Sometimes plants can be delayed in transit. If you are not happy with the condition of your plants on arrival, please contact us immediately so that we can arrange to send you a replacement. If your items can be safely left somewhere in case you will be out, please specify this when placing your order. If you know you will be away when your plants are due to be delivered, please contact us for further delivery advice.
Plants should be planted as soon as you receive them.
How will my plants arrive?
Your plants will arrive by Royal Mail in postage boxes. They will be packaged bare root (unless specified otherwise) and the roots will be wrapped in a paper bag. Due to the time of year the plants are sent out they will be fine sent be this and the roots rehydrated upon delivery by a quick soak in water.
Amending the delivery address
All our plants are grown and nurtured by ourselves and sent to you at the best time for safe transportation and you to grow them on. Therefore we are unable to accept requests for plants to be held for despatch on or after certain dates. We can change the postal address for you, but there may be a small admin charge of £1 for this.
Overseas delivery
We regret that we are not able to process any orders for delivery outside of the UK.